Product Return and Refund Terms

Made for one child

Every My Fairytale book is written and painted for the child named in the order. Because the work is custom, we do not accept returns for a change of mind once we have started writing, illustrating, or printing.

Digital editions

When a digital edition is available in your library, it has been delivered. Digital editions are not refundable after that point, except where the book cannot be opened and we cannot restore access.

Damaged or defective items

If your book arrives damaged or with a manufacturing defect, please report it to us within 7 days of delivery at support@myfairytale.com with clear photos of the damage and your order details.

Replacements

Once verified, we will produce and ship a replacement copy to you at no additional cost.

Refunds

If a replacement cannot be provided, approved refunds will be processed within 5–10 business days back to your original payment method.

If the book itself is as ordered — the story, likeness, and printing match what you approved — it cannot be returned for a refund.

Cancelling before work begins

If you ask us to cancel before writing or illustration has begun, we will refund the payment for that order.

How to ask

Send your request from the Contact page, from the email used on the order. We will answer every note.